At PenDisplays.com, we are committed to providing high-quality products and ensuring customer satisfaction. We offer a 2-year warranty on all our products to cover any defects in materials or workmanship under normal use during the warranty period.
Warranty Coverage:
- This warranty applies to products purchased directly from PenDisplays.com.
- It covers any defects in materials or workmanship under normal usage conditions.
- During the warranty period, we will repair or replace, at no charge, products or parts of a product that prove defective due to improper material or workmanship.
Warranty Exclusions:
- The warranty does not cover damage caused by improper use, accidents, unauthorized repairs, or modifications.
- Normal wear and tear or cosmetic damage that does not affect product functionality is not covered.
How to File a Warranty Claim:
If you believe your product is defective and is within the 2-year warranty period, please contact us at info@pendisplays.com with the following information:
- Proof of purchase (order number or receipt)
- A detailed description of the defect
- Any relevant photos of the defect (if applicable)
Warranty Claim Process:
Once your claim is received, we will review the information provided. If approved, we will either repair or replace the defective product at no additional cost to you. The customer may be responsible for shipping costs associated with sending the product back to us for inspection or repair.
If you have any questions or need further assistance, don’t hesitate to contact us at info@pendisplays.com